FAQs

How long does it take to receive my order?

Customers usually receive their canvas within 5-10 business days. Please be aware that these times are an estimate and you may receive your order before or after this time frame.

 Where do you ship from?

Our packages are shipped from our partners and manufacturers in the United Kingdom, Spain, USA, Australia, and Canada.

Where are you located?

We are an e-commerce store so we do not have a physical store, but our office is located in the United Kingdom.

What if my canvas arrives damaged?

We apologise if your canvas arrives damaged as we take great care in packaging. But if your item does arrive damaged, please contact us within 30 days with a photo or video of the damage. You can contact us at: contact.ourcanvascreations@gmail.com

Can I cancel or change my order?

Once we have shipped your canvas, you cannot request a cancellation or change in order. We recommend you contacting us immediately after purchase if you do change your mind to give yourself the best chance of a cancellation or order change.

What if I need help with installing the canvas on my wall?

Our canvases are easy to hang as they come with metallic mounts already installed at the back.